Shipping policy
Where we ship
Worldwide. Every order goes out tracked, whatever the service you pick.
What shipping costs
| Destination | Service | Cost |
|---|---|---|
| United States | Standard delivery, tracked | $7.95 |
| United States | Priority, tracked and insured | $10.95 |
| Everywhere else | Standard delivery, tracked | $6.95 |
| Everywhere else | Priority, tracked and insured | $9.95 |
| Any destination | Orders of $89 or more, tracked | Free |
The free service applies to any destination once the order reaches $89, before tax and after any discount.
When your order leaves
Most orders leave our shelves within 1 to 3 business days. You get a tracking number by email the moment yours ships.
How long delivery takes
| Destination | Service | After dispatch |
|---|---|---|
| United States | Standard, tracked | 8 to 15 business days |
| United States | Priority, tracked and insured | 7 to 12 business days |
| United Kingdom, Canada, Australia, New Zealand | Standard, tracked | 8 to 15 business days |
| United Kingdom, Canada, Australia, New Zealand | Priority, tracked and insured | 7 to 12 business days |
For any other destination, delivery time varies with customs processing, the local postal service and regional carrier conditions. We cannot commit to a window we do not control, so we give you the tracking number and follow the parcel with you.
These windows run from dispatch, not from the moment you order, and they stretch around public holidays and peak weeks.
Tracking
A tracking number can take up to 24 hours to appear in the carrier's system. If yours still shows nothing after a day, write to us with your order number.
Customs and import charges
An order crossing a border may attract import duty or tax on arrival. That charge is set by your own customs authority, it is collected by the carrier, and it is not part of what you pay us.
Wrong address
We ship to the address given at checkout. If it is wrong, tell us before the order leaves and we fix it at no cost. Once a parcel is out, a redirect depends on the carrier and is not always possible.
Late, lost or damaged
Write to contact@shophollowmade.com with your order number. If your order has not reached you 30 days after the shipping confirmation email, we treat the parcel as lost and we replace it or refund it, your choice.
How to reach us
Email is the fastest way to reach us, and it leaves both of us a written record: contact@shophollowmade.com, answered within one business day. Put your order number in the first line and you save an exchange.
If you would rather speak to someone, the line is +1 575-592-5908, Monday to Friday, 9am to 5pm Mountain Time. It is a small team, so the phone is not always picked up. Leave a message, and send the same request by email, which is what actually gets it moving.
